Human-Centered Healthcare
At Private Çankaya Yaşam Hospital, we believe that healthcare is not limited to diagnosis and treatment. Our approach is built on making sure our patients feel safe, valued and understood, are treated with respect at every stage of their care, and are well informed about the process.
Patient rights are an essential part of receiving healthcare that respects human dignity. We therefore encourage our patients to know their rights, take an informed part in their care, and freely share their views whenever they need to.
Our Patient Rights Unit
Our Patient Rights Unit is where patients and their relatives can share their opinions, suggestions, requests and complaints about our healthcare services.
Each application is reviewed in coordination with the relevant departments, depending on its subject. Once the necessary review is complete, the applicant is informed of the process and the outcome.
We see feedback not only as a way to solve an existing problem, but also as a valuable source for improving our healthcare services.
OUR PATIENTS’ RIGHTS
While receiving care at our hospital, our patients have the following fundamental rights:
- Right to information: To receive clear information about their health condition, planned tests and treatments, treatment options and the care process.
- Right to privacy: To have the confidentiality of their personal information, medical records and medical procedures protected.
- Right to respect: To receive care that respects human dignity, without discrimination based on language, religion, gender, or social or economic status.
- Right to participate in treatment: To be informed about decisions regarding their health and to give consent to medical procedures as required by law.
- Right to choose a physician and healthcare facility: To choose or change their physician and healthcare facility, within the scope of the law and the facility’s procedures.
- Right to a second opinion: To consult another healthcare professional about their condition or treatment when they consider it necessary.
- Right to safe healthcare: To receive healthcare services under safe and appropriate conditions.
- Right to respect for spiritual and religious needs: To have their beliefs and spiritual needs considered during their care, within the hospital’s means and the relevant regulations.
- Right to companions and visitors: To receive visitors and have a companion, in line with hospital rules and medical requirements.
- Right to apply and complain: To submit opinions, suggestions, requests or complaints about healthcare services to the relevant units and to use the available channels of application.
OUR PATIENTS’ RESPONSIBILITIES
Patient rights can only be exercised effectively when healthcare is delivered in a safe and orderly manner. We therefore ask our patients to:
- Share accurate and complete information about their health condition,
- Inform healthcare staff of any medications they use and any known allergies,
- Follow the treatment and care plan provided to them,
- Arrive on time for appointments and inform the relevant units if they are unable to attend,
- Follow hospital rules,
- Respect the privacy and rights of other patients,
- Communicate respectfully with healthcare staff,
- Refrain from any verbal or physical violence within the hospital,
- Use the hospital’s shared areas and equipment with care.
PATIENT SATISFACTION AND CONTINUOUS IMPROVEMENT
At Private Çankaya Yaşam Hospital, feedback from patients and their relatives is regularly reviewed to improve the patient experience. Satisfaction surveys, applications, suggestions and complaints help us identify the strengths of our service processes and the areas that need improvement. Based on these reviews, improvement efforts are planned together with the relevant departments where necessary. Our goal is to respond to our patients’ needs in a timely manner throughout their care and to continuously improve the quality of our services.
TRUST, RESPECT AND TRANSPARENCY
At Private Çankaya Yaşam Hospital, we are committed to creating a safe healthcare environment that is sensitive to patient rights and built on open communication. We recognize that every patient has unique needs, and we take a human-centered approach at every stage, from planning care to treatment and discharge. The views of our patients and their relatives are valuable to us. We see every piece of feedback as part of our growth in making our healthcare services better.